Ask Us!

The Whitby Public Library is committed to quality customer service with a personal touch.  Our customer-first focus is welcoming, knowledgeable and responsive.


Do you have a question, need some help, or not know what to choose for your next good read?  Just ask us!  We’re here to help—whether you’re in the library, on the phone, or reaching out by email.  We will answer your questions by phone or email as soon as possible during the library’s open hours.


We welcome your questions and comments about library collections and services.  Would you like to recommend an item for our collection? Please visit our Recommendation for Purchase page.


Do you have a suggestion, compliment or comment? You can email or fill out our online comment form.  You can also call any of our locations to give your feedback.


Central Library:
For questions about your library account, including items checked out or on hold, overdues, address changes, or lost cards, call 905 668-6531, press 3, or email


For information about the adult non-fiction and reference collections, adult programs, multilingual materials or computer training, call 905 668-6531 and press 5, or email


For questions about children’s materials and programs, adult fiction, movies and music, call 905 668-6531 and press 4, or email


For the Whitby Archives, call 905 668-6531 and press 6, or email


For Brooklin Branch services, programs and information, call 905 655-3191 or email


For Rossland Branch services, programs and information, call 905 668-1886 or email